We’d Love To Hear Your Feedback!

Feedback

Dear PAFCU Member,

We value your feedback and want to know how we are doing. Please provide a short review regarding a recent positive experience at the Credit Union, in person or on the phone. Was your representative helpful in resolving an issue, was your loan processed with ease, was there a PAFCU Member you would like to single out for their helpfulness? If so we want to hear from you!

PAFCU is working on new ways to ensure our Members receive the best experience and we would like to reward you for your feedback! Please reach out to us on Facebook, Instagram or email us at feedback@pafcu.org. Every month a winner will be chosen and rewarded with a $25 gift card on us!*

*Member feedback may be used in the promotion of PAFCU via social media, the CU website or in printed materials. Contest ends 12/31/2022.

Have your own story to share?

Let us know how PAFCU has made an impact on your life! Whether we financed your first car or home–or established your very first savings account–we want to know!

Send Us Your Feedback

Member Testimonials

Super friendly

I just wanted to share how pleased I am with the services and the knowledge provided by the staff at PAFCU. The tellers are always super friendly and patient when I have questions. Thank you!

- Tatiana Cifuentes

Extremely happy with PAFCU's Services

I have been a member of the People’s Alliance Federal Credit Union for the last (24) years and, during that time, with any problems I may have had, I was always helped by courteous, pleasant and knowledgeable people. I’ve been extremely happy with PAFCU’s services and with the individuals with whom I have dealt over the years.

Recently, I needed to do a wire transfer and called the bank. The wire transfer form was immediately sent to me electronically, I printed and filled out the form, and sent it back The money was transferred the very next morning, with only a $20 fee. No muss, no fuss.

Three years ago, I bought a car through Enterprise at the Hauppauge office. As per all my dealings with PAFCU, the sale was accomplished quickly and I was able to drive the new car out of the lot, leaving my old car behind. I’ve been very happy with that purchase.

Overall, as I’ve already remarked, I have been extremely happy with the Credit Union, and would never even consider switching to any other bank. Keep up the good work!

- Theresa Buehler

Polite & Helpful

I visited the Yonkers branch three times in the past two weeks and each time the same teller assisted me. She, like the other tellers is always friendly, polite and helpful. She makes it a pleasure to bank at PAFCU!

- Lisa Tolliver

Made My Transaction Easy

The representative in the Car Loan department was very courteous, professional and knowledgeable. She made the transaction very easy. I am proud to say that I am a valued member of PAFCU.

- Inger Harris

Always There to Help

I’m happy to take this opportunity to let you know about my experience at PAFCU in Ronkonkoma. I cannot speak about one or two experiences because the people that work there are always helping me in one way or another. It doesn’t matter what issues I have, they are always there to help!

Melissa is the manager, and she has an awesome group working with her. Their names are Jenide, Alexa & Deborah. Their attention to detail, great communication skills and ready smiles always make my PAFCU experience even better than expected!

- Maryann Strub

Excellent Customer Service

I want to take this time to compliment one of your employees at the Hauppauge branch for always providing excellent customer service! I have been a member with PAFCU for over twenty years and I am satisfied with the services and products that you have always provided.

In the last few years, I have come to notice that this employee is always polite, professional, helpful, knowledgeable and friendly. It is so refreshing to know that one can go into this branch and always count on getting excellent customer service in a professional and pleasant way when this employee is working.

Theresa C always provides this excellent customer service that I am talking about. You have the feeling that she knows the members and what they need to complete their transactions almost before we even ask. She always seems to know who in my family needs an envelope and who doesn’t. she is prompt without transactions all while maintaining her professional and polite demeanor.

Theresa’s professional manner must be commended. I appreciate her efforts and thank you as well.

- Ernest Camberdella

Really Made My Day

My experience at the Ronkonkoma branch was an awesome indescribable moment. As a new retiree and pensioner I needed some financial advice and as usual Melissa the branch Supervisor was there as usual to assist. Her help in providing me with a well balanced money management financial plan is overly appreciated. I want to thank Melissa again as she’s an asset to the branch as I have dealt with her many times before. She assistance really made my day!

- Omar Phillip

She Kept Me Cool

I recently bought glasses and found my credit card was charged four times for the same purchase. I had several conversations with Melissa at the Ronkonkoma branch regarding this issue. She kept me cool and relaxed in order to get this resolved. With her advise and counsel on multiple occasions the situation was corrected. Her guidance to resolve this issue were gracious, kind and made me feel at ease.

- Arthur Ricker