We’d Love To Hear Your Feedback!


Dear PAFCU Member,

We value your feedback and want to know how we are doing. Please provide a short review regarding a recent positive experience at the Credit Union, in person or on the phone. Was your representative helpful in resolving an issue, was your loan processed with ease, was there a PAFCU Member you would like to single out for their helpfulness? If so, we want to hear from you! And in return, we will choose one lucky Member bi-monthly to receive a $25 Gift Card on us.

*Member feedback may be used in the promotion of PAFCU via social media, the CU website and/or in printed materials.

Have your own story to share?

Let us know how PAFCU has made an impact on your life! Whether we financed your first car or home–or established your very first savings account–we want to know!

Send Us Your Feedback

Member Testimonials

I’m so glad I made the switch!

I switched my entire banking relationship to PAFCU because of their friendly service and their willingness to help me rebuild my credit. PAFCU approved my credit builder loan the day after I applied and the rate is very low too! PAFCU cares about their members and is not commercialized like some other credit unions. I love PAFCU and will continue to bank here. I’m so glad I made the switch!

- Arthur Moyano

I love Peoples Alliance Federal Credit Union

I’ve been banking with them for almost 30 years and they have always been there to assist with my financial needs. Whether it’s been buying my first car, to paying my mortgage or assisting me with a loan. I’ve recommended my family and friends to People’s Alliance – the only credit union you’ll ever need. Thank you PAFCU for being there for me!

- Leda Loynaz-Pacific

Important member of my extended family

Over the 20 plus years as a member of PAFCU, this financial institution has become a very important member of my extended family. The CU has assisted me in building my credit and provided me with financial resources for vacation, home improvement projects, educational assistance, holiday purchases and special events. Without the support of this credit union, many of my dreams would have been deferred.

- Debra Mack-Glasgow

Great Organization

I have been a member of the CU since 1959 where I started at Hanger 14 in JFK. I have not come across any staff that does not want to assist you in any matter concerning the Credit Union. This is a great organization to be a member of!

- Raymond Caluori


I recently called in to PAFCU with assistance in closing my credit card. It was the end of the business day on Friday but Mr. Robert Kiefer was so accommodating. He was super friendly and went out of his way to make sure my request was processed even after the branch had already closed. I appreciate his member service and going above and beyond for me.

- Kylon Blackman

Super friendly

I just wanted to share how pleased I am with the services and the knowledge provided by the staff at PAFCU. The tellers are always super friendly and patient when I have questions. Thank you!

- Tatiana Cifuentes

Extremely happy with PAFCU's Services

I have been a member of the People’s Alliance Federal Credit Union for the last (24) years and, during that time, with any problems I may have had, I was always helped by courteous, pleasant and knowledgeable people. I’ve been extremely happy with PAFCU’s services and with the individuals with whom I have dealt over the years.

Recently, I needed to do a wire transfer and called the bank. The wire transfer form was immediately sent to me electronically, I printed and filled out the form, and sent it back The money was transferred the very next morning, with only a $20 fee. No muss, no fuss.

Three years ago, I bought a car through Enterprise at the Hauppauge office. As per all my dealings with PAFCU, the sale was accomplished quickly and I was able to drive the new car out of the lot, leaving my old car behind. I’ve been very happy with that purchase.

Overall, as I’ve already remarked, I have been extremely happy with the Credit Union, and would never even consider switching to any other bank. Keep up the good work!

- Theresa Buehler

Polite & Helpful

I visited the Yonkers branch three times in the past two weeks and each time the same teller assisted me. She, like the other tellers is always friendly, polite and helpful. She makes it a pleasure to bank at PAFCU!

- Lisa Tolliver

Made My Transaction Easy

The representative in the Car Loan department was very courteous, professional and knowledgeable. She made the transaction very easy. I am proud to say that I am a valued member of PAFCU.

- Inger Harris

Always There to Help

I’m happy to take this opportunity to let you know about my experience at PAFCU in Ronkonkoma. I cannot speak about one or two experiences because the people that work there are always helping me in one way or another. It doesn’t matter what issues I have, they are always there to help!

Melissa is the manager, and she has an awesome group working with her. Their names are Jenide, Alexa & Deborah. Their attention to detail, great communication skills and ready smiles always make my PAFCU experience even better than expected!

- Maryann Strub

Excellent Customer Service

I want to take this time to compliment one of your employees at the Hauppauge branch for always providing excellent customer service! I have been a member with PAFCU for over twenty years and I am satisfied with the services and products that you have always provided.

In the last few years, I have come to notice that Theresa C is polite, professional, helpful, knowledgeable and friendly. It is so refreshing to know that one can go into this branch and always count on getting excellent customer service in a professional and pleasant way when this employee is working.

Theresa always provides excellent customer service. You have the feeling that she knows the members and what they need to complete their transactions almost before we even ask. She always seems to know who in my family needs an envelope and who doesn’t.

Theresa’s professional manner must be commended. I appreciate her efforts and thank you as well.

- Ernest Camberdella

Really Made My Day

My experience at the Ronkonkoma branch was an awesome indescribable moment. As a new retiree and pensioner I needed some financial advice and as usual Melissa the branch Supervisor was there as usual to assist. Her help in providing me with a well balanced money management financial plan is overly appreciated. I want to thank Melissa again as she’s an asset to the branch as I have dealt with her many times before. She assistance really made my day!

- Omar Phillip

She Kept Me Cool

I recently bought glasses and found my credit card was charged four times for the same purchase. I had several conversations with Melissa at the Ronkonkoma branch regarding this issue. She kept me cool and relaxed in order to get this resolved. With her advise and counsel on multiple occasions the situation was corrected. Her guidance to resolve this issue were gracious, kind and made me feel at ease.

- Arthur Ricker